OOQIA is looking for Technical Support Specialist to handle support requests
from our clients. The ideal candidate will be responsible for support and
document customer issues with the software, whether the problem relates to a user error,
a bug or something else entirely. The candidate will also be responsible for communicating
with our development team about suspected software problems.
The candidate must be able to work in Managua.
POSITIONÂ OVERVIEW
Help users troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Report and document user issues, bugs and other malfunction with the software.
Collaborate with Software testers to develop effective strategies and test plans.
Reproduce or execute test cases in the software, and analyze results.
REQUIRED SKILL SET
6+ years experience in Customer Service or related fields.
Bachelor’s degree in a relevant field.
Ability to document and troubleshoot errors.
Excellent communication skills, both verbal and written a MUST, patience and empathy.
Attention to detail and problem-solving aptitude.
Familiarity with Agile frameworks and testing tools is a plus.
Manage time well, correctly prioritizing tasks.
Demonstrate self-confidence, energy and enthusiasm.